{
  "version":"2.0",
  "metadata":{
    "apiVersion":"2017-08-08",
    "endpointPrefix":"connect",
    "jsonVersion":"1.1",
    "protocol":"rest-json",
    "serviceAbbreviation":"Amazon Connect",
    "serviceFullName":"Amazon Connect Service",
    "serviceId":"Connect",
    "signatureVersion":"v4",
    "signingName":"connect",
    "uid":"connect-2017-08-08"
  },
  "operations":{
    "CreateUser":{
      "name":"CreateUser",
      "http":{
        "method":"PUT",
        "requestUri":"/users/{InstanceId}"
      },
      "input":{"shape":"CreateUserRequest"},
      "output":{"shape":"CreateUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"LimitExceededException"},
        {"shape":"DuplicateResourceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DeleteUser":{
      "name":"DeleteUser",
      "http":{
        "method":"DELETE",
        "requestUri":"/users/{InstanceId}/{UserId}"
      },
      "input":{"shape":"DeleteUserRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUser":{
      "name":"DescribeUser",
      "http":{
        "method":"GET",
        "requestUri":"/users/{InstanceId}/{UserId}"
      },
      "input":{"shape":"DescribeUserRequest"},
      "output":{"shape":"DescribeUserResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUserHierarchyGroup":{
      "name":"DescribeUserHierarchyGroup",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-groups/{InstanceId}/{HierarchyGroupId}"
      },
      "input":{"shape":"DescribeUserHierarchyGroupRequest"},
      "output":{"shape":"DescribeUserHierarchyGroupResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "DescribeUserHierarchyStructure":{
      "name":"DescribeUserHierarchyStructure",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-structure/{InstanceId}"
      },
      "input":{"shape":"DescribeUserHierarchyStructureRequest"},
      "output":{"shape":"DescribeUserHierarchyStructureResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetContactAttributes":{
      "name":"GetContactAttributes",
      "http":{
        "method":"GET",
        "requestUri":"/contact/attributes/{InstanceId}/{InitialContactId}"
      },
      "input":{"shape":"GetContactAttributesRequest"},
      "output":{"shape":"GetContactAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "GetCurrentMetricData":{
      "name":"GetCurrentMetricData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/current/{InstanceId}"
      },
      "input":{"shape":"GetCurrentMetricDataRequest"},
      "output":{"shape":"GetCurrentMetricDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "GetFederationToken":{
      "name":"GetFederationToken",
      "http":{
        "method":"GET",
        "requestUri":"/user/federate/{InstanceId}"
      },
      "input":{"shape":"GetFederationTokenRequest"},
      "output":{"shape":"GetFederationTokenResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"UserNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"DuplicateResourceException"}
      ]
    },
    "GetMetricData":{
      "name":"GetMetricData",
      "http":{
        "method":"POST",
        "requestUri":"/metrics/historical/{InstanceId}"
      },
      "input":{"shape":"GetMetricDataRequest"},
      "output":{"shape":"GetMetricDataResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ThrottlingException"},
        {"shape":"ResourceNotFoundException"}
      ]
    },
    "ListContactFlows":{
      "name":"ListContactFlows",
      "http":{
        "method":"GET",
        "requestUri":"/contact-flows-summary/{InstanceId}"
      },
      "input":{"shape":"ListContactFlowsRequest"},
      "output":{"shape":"ListContactFlowsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListHoursOfOperations":{
      "name":"ListHoursOfOperations",
      "http":{
        "method":"GET",
        "requestUri":"/hours-of-operations-summary/{InstanceId}"
      },
      "input":{"shape":"ListHoursOfOperationsRequest"},
      "output":{"shape":"ListHoursOfOperationsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListPhoneNumbers":{
      "name":"ListPhoneNumbers",
      "http":{
        "method":"GET",
        "requestUri":"/phone-numbers-summary/{InstanceId}"
      },
      "input":{"shape":"ListPhoneNumbersRequest"},
      "output":{"shape":"ListPhoneNumbersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListQueues":{
      "name":"ListQueues",
      "http":{
        "method":"GET",
        "requestUri":"/queues-summary/{InstanceId}"
      },
      "input":{"shape":"ListQueuesRequest"},
      "output":{"shape":"ListQueuesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListRoutingProfiles":{
      "name":"ListRoutingProfiles",
      "http":{
        "method":"GET",
        "requestUri":"/routing-profiles-summary/{InstanceId}"
      },
      "input":{"shape":"ListRoutingProfilesRequest"},
      "output":{"shape":"ListRoutingProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListSecurityProfiles":{
      "name":"ListSecurityProfiles",
      "http":{
        "method":"GET",
        "requestUri":"/security-profiles-summary/{InstanceId}"
      },
      "input":{"shape":"ListSecurityProfilesRequest"},
      "output":{"shape":"ListSecurityProfilesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListTagsForResource":{
      "name":"ListTagsForResource",
      "http":{
        "method":"GET",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"ListTagsForResourceRequest"},
      "output":{"shape":"ListTagsForResourceResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "ListUserHierarchyGroups":{
      "name":"ListUserHierarchyGroups",
      "http":{
        "method":"GET",
        "requestUri":"/user-hierarchy-groups-summary/{InstanceId}"
      },
      "input":{"shape":"ListUserHierarchyGroupsRequest"},
      "output":{"shape":"ListUserHierarchyGroupsResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ListUsers":{
      "name":"ListUsers",
      "http":{
        "method":"GET",
        "requestUri":"/users-summary/{InstanceId}"
      },
      "input":{"shape":"ListUsersRequest"},
      "output":{"shape":"ListUsersResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "ResumeContactRecording":{
      "name":"ResumeContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/resume-recording"
      },
      "input":{"shape":"ResumeContactRecordingRequest"},
      "output":{"shape":"ResumeContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StartChatContact":{
      "name":"StartChatContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/chat"
      },
      "input":{"shape":"StartChatContactRequest"},
      "output":{"shape":"StartChatContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"LimitExceededException"}
      ]
    },
    "StartContactRecording":{
      "name":"StartContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/start-recording"
      },
      "input":{"shape":"StartContactRecordingRequest"},
      "output":{"shape":"StartContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StartOutboundVoiceContact":{
      "name":"StartOutboundVoiceContact",
      "http":{
        "method":"PUT",
        "requestUri":"/contact/outbound-voice"
      },
      "input":{"shape":"StartOutboundVoiceContactRequest"},
      "output":{"shape":"StartOutboundVoiceContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"},
        {"shape":"LimitExceededException"},
        {"shape":"DestinationNotAllowedException"},
        {"shape":"OutboundContactNotPermittedException"}
      ]
    },
    "StopContact":{
      "name":"StopContact",
      "http":{
        "method":"POST",
        "requestUri":"/contact/stop"
      },
      "input":{"shape":"StopContactRequest"},
      "output":{"shape":"StopContactResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ContactNotFoundException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "StopContactRecording":{
      "name":"StopContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/stop-recording"
      },
      "input":{"shape":"StopContactRecordingRequest"},
      "output":{"shape":"StopContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "SuspendContactRecording":{
      "name":"SuspendContactRecording",
      "http":{
        "method":"POST",
        "requestUri":"/contact/suspend-recording"
      },
      "input":{"shape":"SuspendContactRecordingRequest"},
      "output":{"shape":"SuspendContactRecordingResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "TagResource":{
      "name":"TagResource",
      "http":{
        "method":"POST",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"TagResourceRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "UntagResource":{
      "name":"UntagResource",
      "http":{
        "method":"DELETE",
        "requestUri":"/tags/{resourceArn}"
      },
      "input":{"shape":"UntagResourceRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"InternalServiceException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"}
      ]
    },
    "UpdateContactAttributes":{
      "name":"UpdateContactAttributes",
      "http":{
        "method":"POST",
        "requestUri":"/contact/attributes"
      },
      "input":{"shape":"UpdateContactAttributesRequest"},
      "output":{"shape":"UpdateContactAttributesResponse"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserHierarchy":{
      "name":"UpdateUserHierarchy",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/hierarchy"
      },
      "input":{"shape":"UpdateUserHierarchyRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserIdentityInfo":{
      "name":"UpdateUserIdentityInfo",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/identity-info"
      },
      "input":{"shape":"UpdateUserIdentityInfoRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserPhoneConfig":{
      "name":"UpdateUserPhoneConfig",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/phone-config"
      },
      "input":{"shape":"UpdateUserPhoneConfigRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserRoutingProfile":{
      "name":"UpdateUserRoutingProfile",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/routing-profile"
      },
      "input":{"shape":"UpdateUserRoutingProfileRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    },
    "UpdateUserSecurityProfiles":{
      "name":"UpdateUserSecurityProfiles",
      "http":{
        "method":"POST",
        "requestUri":"/users/{InstanceId}/{UserId}/security-profiles"
      },
      "input":{"shape":"UpdateUserSecurityProfilesRequest"},
      "errors":[
        {"shape":"InvalidRequestException"},
        {"shape":"InvalidParameterException"},
        {"shape":"ResourceNotFoundException"},
        {"shape":"ThrottlingException"},
        {"shape":"InternalServiceException"}
      ]
    }
  },
  "shapes":{
    "ARN":{"type":"string"},
    "AfterContactWorkTimeLimit":{
      "type":"integer",
      "min":0
    },
    "AgentFirstName":{
      "type":"string",
      "max":100,
      "min":1
    },
    "AgentLastName":{
      "type":"string",
      "max":100,
      "min":1
    },
    "AgentUsername":{
      "type":"string",
      "max":100,
      "min":1
    },
    "AttributeName":{
      "type":"string",
      "max":32767,
      "min":1
    },
    "AttributeValue":{
      "type":"string",
      "max":32767,
      "min":0
    },
    "Attributes":{
      "type":"map",
      "key":{"shape":"AttributeName"},
      "value":{"shape":"AttributeValue"}
    },
    "AutoAccept":{"type":"boolean"},
    "Channel":{
      "type":"string",
      "enum":[
        "VOICE",
        "CHAT"
      ]
    },
    "Channels":{
      "type":"list",
      "member":{"shape":"Channel"},
      "max":1
    },
    "ChatContent":{
      "type":"string",
      "max":1024,
      "min":1
    },
    "ChatContentType":{
      "type":"string",
      "max":100,
      "min":1
    },
    "ChatMessage":{
      "type":"structure",
      "required":[
        "ContentType",
        "Content"
      ],
      "members":{
        "ContentType":{"shape":"ChatContentType"},
        "Content":{"shape":"ChatContent"}
      }
    },
    "ClientToken":{
      "type":"string",
      "max":500
    },
    "Comparison":{
      "type":"string",
      "enum":["LT"]
    },
    "ContactFlowId":{
      "type":"string",
      "max":500
    },
    "ContactFlowName":{"type":"string"},
    "ContactFlowSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"ContactFlowId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"ContactFlowName"},
        "ContactFlowType":{"shape":"ContactFlowType"}
      }
    },
    "ContactFlowSummaryList":{
      "type":"list",
      "member":{"shape":"ContactFlowSummary"}
    },
    "ContactFlowType":{
      "type":"string",
      "enum":[
        "CONTACT_FLOW",
        "CUSTOMER_QUEUE",
        "CUSTOMER_HOLD",
        "CUSTOMER_WHISPER",
        "AGENT_HOLD",
        "AGENT_WHISPER",
        "OUTBOUND_WHISPER",
        "AGENT_TRANSFER",
        "QUEUE_TRANSFER"
      ]
    },
    "ContactFlowTypes":{
      "type":"list",
      "member":{"shape":"ContactFlowType"},
      "max":10
    },
    "ContactId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ContactNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":410},
      "exception":true
    },
    "CreateUserRequest":{
      "type":"structure",
      "required":[
        "Username",
        "PhoneConfig",
        "SecurityProfileIds",
        "RoutingProfileId",
        "InstanceId"
      ],
      "members":{
        "Username":{"shape":"AgentUsername"},
        "Password":{"shape":"Password"},
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Tags":{"shape":"TagMap"}
      }
    },
    "CreateUserResponse":{
      "type":"structure",
      "members":{
        "UserId":{"shape":"UserId"},
        "UserArn":{"shape":"ARN"}
      }
    },
    "Credentials":{
      "type":"structure",
      "members":{
        "AccessToken":{"shape":"SecurityToken"},
        "AccessTokenExpiration":{"shape":"timestamp"},
        "RefreshToken":{"shape":"SecurityToken"},
        "RefreshTokenExpiration":{"shape":"timestamp"}
      }
    },
    "CurrentMetric":{
      "type":"structure",
      "members":{
        "Name":{"shape":"CurrentMetricName"},
        "Unit":{"shape":"Unit"}
      }
    },
    "CurrentMetricData":{
      "type":"structure",
      "members":{
        "Metric":{"shape":"CurrentMetric"},
        "Value":{
          "shape":"Value",
          "box":true
        }
      }
    },
    "CurrentMetricDataCollections":{
      "type":"list",
      "member":{"shape":"CurrentMetricData"}
    },
    "CurrentMetricName":{
      "type":"string",
      "enum":[
        "AGENTS_ONLINE",
        "AGENTS_AVAILABLE",
        "AGENTS_ON_CALL",
        "AGENTS_NON_PRODUCTIVE",
        "AGENTS_AFTER_CONTACT_WORK",
        "AGENTS_ERROR",
        "AGENTS_STAFFED",
        "CONTACTS_IN_QUEUE",
        "OLDEST_CONTACT_AGE",
        "CONTACTS_SCHEDULED",
        "AGENTS_ON_CONTACT",
        "SLOTS_ACTIVE",
        "SLOTS_AVAILABLE"
      ]
    },
    "CurrentMetricResult":{
      "type":"structure",
      "members":{
        "Dimensions":{"shape":"Dimensions"},
        "Collections":{"shape":"CurrentMetricDataCollections"}
      }
    },
    "CurrentMetricResults":{
      "type":"list",
      "member":{"shape":"CurrentMetricResult"}
    },
    "CurrentMetrics":{
      "type":"list",
      "member":{"shape":"CurrentMetric"}
    },
    "DeleteUserRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "UserId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        }
      }
    },
    "DescribeUserHierarchyGroupRequest":{
      "type":"structure",
      "required":[
        "HierarchyGroupId",
        "InstanceId"
      ],
      "members":{
        "HierarchyGroupId":{
          "shape":"HierarchyGroupId",
          "location":"uri",
          "locationName":"HierarchyGroupId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeUserHierarchyGroupResponse":{
      "type":"structure",
      "members":{
        "HierarchyGroup":{"shape":"HierarchyGroup"}
      }
    },
    "DescribeUserHierarchyStructureRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeUserHierarchyStructureResponse":{
      "type":"structure",
      "members":{
        "HierarchyStructure":{"shape":"HierarchyStructure"}
      }
    },
    "DescribeUserRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId"
      ],
      "members":{
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "DescribeUserResponse":{
      "type":"structure",
      "members":{
        "User":{"shape":"User"}
      }
    },
    "DestinationNotAllowedException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":403},
      "exception":true
    },
    "Dimensions":{
      "type":"structure",
      "members":{
        "Queue":{"shape":"QueueReference"},
        "Channel":{"shape":"Channel"}
      }
    },
    "DirectoryUserId":{"type":"string"},
    "DisplayName":{
      "type":"string",
      "max":256,
      "min":1
    },
    "DuplicateResourceException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":409},
      "exception":true
    },
    "Email":{"type":"string"},
    "Filters":{
      "type":"structure",
      "members":{
        "Queues":{"shape":"Queues"},
        "Channels":{"shape":"Channels"}
      }
    },
    "GetContactAttributesRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "InitialContactId"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "InitialContactId":{
          "shape":"ContactId",
          "location":"uri",
          "locationName":"InitialContactId"
        }
      }
    },
    "GetContactAttributesResponse":{
      "type":"structure",
      "members":{
        "Attributes":{"shape":"Attributes"}
      }
    },
    "GetCurrentMetricDataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "Filters",
        "CurrentMetrics"
      ],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "Filters":{"shape":"Filters"},
        "Groupings":{"shape":"Groupings"},
        "CurrentMetrics":{"shape":"CurrentMetrics"},
        "NextToken":{"shape":"NextToken"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        }
      }
    },
    "GetCurrentMetricDataResponse":{
      "type":"structure",
      "members":{
        "NextToken":{"shape":"NextToken"},
        "MetricResults":{"shape":"CurrentMetricResults"},
        "DataSnapshotTime":{"shape":"timestamp"}
      }
    },
    "GetFederationTokenRequest":{
      "type":"structure",
      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "GetFederationTokenResponse":{
      "type":"structure",
      "members":{
        "Credentials":{"shape":"Credentials"}
      }
    },
    "GetMetricDataRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "StartTime",
        "EndTime",
        "Filters",
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          "location":"uri",
          "locationName":"InstanceId"
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        "StartTime":{"shape":"timestamp"},
        "EndTime":{"shape":"timestamp"},
        "Filters":{"shape":"Filters"},
        "Groupings":{"shape":"Groupings"},
        "HistoricalMetrics":{"shape":"HistoricalMetrics"},
        "NextToken":{"shape":"NextToken"},
        "MaxResults":{
          "shape":"MaxResult100",
          "box":true
        }
      }
    },
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      "members":{
        "NextToken":{"shape":"NextToken"},
        "MetricResults":{"shape":"HistoricalMetricResults"}
      }
    },
    "Grouping":{
      "type":"string",
      "enum":[
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        "CHANNEL"
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    },
    "Groupings":{
      "type":"list",
      "member":{"shape":"Grouping"},
      "max":2
    },
    "HierarchyGroup":{
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      "members":{
        "Id":{"shape":"HierarchyGroupId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HierarchyGroupName"},
        "LevelId":{"shape":"HierarchyLevelId"},
        "HierarchyPath":{"shape":"HierarchyPath"}
      }
    },
    "HierarchyGroupId":{"type":"string"},
    "HierarchyGroupName":{"type":"string"},
    "HierarchyGroupSummary":{
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      "members":{
        "Id":{"shape":"HierarchyGroupId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HierarchyGroupName"}
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    },
    "HierarchyGroupSummaryList":{
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      "member":{"shape":"HierarchyGroupSummary"}
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    "HierarchyLevel":{
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      "members":{
        "Id":{"shape":"HierarchyLevelId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HierarchyLevelName"}
      }
    },
    "HierarchyLevelId":{"type":"string"},
    "HierarchyLevelName":{"type":"string"},
    "HierarchyPath":{
      "type":"structure",
      "members":{
        "LevelOne":{"shape":"HierarchyGroupSummary"},
        "LevelTwo":{"shape":"HierarchyGroupSummary"},
        "LevelThree":{"shape":"HierarchyGroupSummary"},
        "LevelFour":{"shape":"HierarchyGroupSummary"},
        "LevelFive":{"shape":"HierarchyGroupSummary"}
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    },
    "HierarchyStructure":{
      "type":"structure",
      "members":{
        "LevelOne":{"shape":"HierarchyLevel"},
        "LevelTwo":{"shape":"HierarchyLevel"},
        "LevelThree":{"shape":"HierarchyLevel"},
        "LevelFour":{"shape":"HierarchyLevel"},
        "LevelFive":{"shape":"HierarchyLevel"}
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    },
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      "type":"structure",
      "members":{
        "Name":{"shape":"HistoricalMetricName"},
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          "shape":"Threshold",
          "box":true
        },
        "Statistic":{"shape":"Statistic"},
        "Unit":{"shape":"Unit"}
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    },
    "HistoricalMetricData":{
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      "members":{
        "Metric":{"shape":"HistoricalMetric"},
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          "shape":"Value",
          "box":true
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    },
    "HistoricalMetricDataCollections":{
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      "member":{"shape":"HistoricalMetricData"}
    },
    "HistoricalMetricName":{
      "type":"string",
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        "CONTACTS_HANDLED",
        "CONTACTS_ABANDONED",
        "CONTACTS_CONSULTED",
        "CONTACTS_AGENT_HUNG_UP_FIRST",
        "CONTACTS_HANDLED_INCOMING",
        "CONTACTS_HANDLED_OUTBOUND",
        "CONTACTS_HOLD_ABANDONS",
        "CONTACTS_TRANSFERRED_IN",
        "CONTACTS_TRANSFERRED_OUT",
        "CONTACTS_TRANSFERRED_IN_FROM_QUEUE",
        "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE",
        "CONTACTS_MISSED",
        "CALLBACK_CONTACTS_HANDLED",
        "API_CONTACTS_HANDLED",
        "OCCUPANCY",
        "HANDLE_TIME",
        "AFTER_CONTACT_WORK_TIME",
        "QUEUED_TIME",
        "ABANDON_TIME",
        "QUEUE_ANSWER_TIME",
        "HOLD_TIME",
        "INTERACTION_TIME",
        "INTERACTION_AND_HOLD_TIME",
        "SERVICE_LEVEL"
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    },
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      "type":"structure",
      "members":{
        "Dimensions":{"shape":"Dimensions"},
        "Collections":{"shape":"HistoricalMetricDataCollections"}
      }
    },
    "HistoricalMetricResults":{
      "type":"list",
      "member":{"shape":"HistoricalMetricResult"}
    },
    "HistoricalMetrics":{
      "type":"list",
      "member":{"shape":"HistoricalMetric"}
    },
    "HoursOfOperationId":{"type":"string"},
    "HoursOfOperationName":{"type":"string"},
    "HoursOfOperationSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"HoursOfOperationId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"HoursOfOperationName"}
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    },
    "HoursOfOperationSummaryList":{
      "type":"list",
      "member":{"shape":"HoursOfOperationSummary"}
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    "InstanceId":{
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      "max":100,
      "min":1
    },
    "InternalServiceException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
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      "error":{"httpStatusCode":500},
      "exception":true
    },
    "InvalidParameterException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":400},
      "exception":true
    },
    "InvalidRequestException":{
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      "members":{
        "Message":{"shape":"Message"}
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      "error":{"httpStatusCode":400},
      "exception":true
    },
    "LimitExceededException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
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      "error":{"httpStatusCode":429},
      "exception":true
    },
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      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
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          "shape":"ContactFlowTypes",
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          "locationName":"contactFlowTypes"
        },
        "NextToken":{
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          "location":"querystring",
          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
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    "ListContactFlowsResponse":{
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      "members":{
        "ContactFlowSummaryList":{"shape":"ContactFlowSummaryList"},
        "NextToken":{"shape":"NextToken"}
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      "members":{
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          "location":"uri",
          "locationName":"InstanceId"
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          "locationName":"nextToken"
        },
        "MaxResults":{
          "shape":"MaxResult1000",
          "location":"querystring",
          "locationName":"maxResults"
        }
      }
    },
    "ListHoursOfOperationsResponse":{
      "type":"structure",
      "members":{
        "HoursOfOperationSummaryList":{"shape":"HoursOfOperationSummaryList"},
        "NextToken":{"shape":"NextToken"}
      }
    },
    "ListPhoneNumbersRequest":{
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      "required":["InstanceId"],
      "members":{
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        },
        "PhoneNumberTypes":{
          "shape":"PhoneNumberTypes",
          "location":"querystring",
          "locationName":"phoneNumberTypes"
        },
        "PhoneNumberCountryCodes":{
          "shape":"PhoneNumberCountryCodes",
          "location":"querystring",
          "locationName":"phoneNumberCountryCodes"
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        "NextToken":{
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          "location":"querystring",
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        "MaxResults":{
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          "location":"querystring",
          "locationName":"maxResults"
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      }
    },
    "ListPhoneNumbersResponse":{
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      "members":{
        "PhoneNumberSummaryList":{"shape":"PhoneNumberSummaryList"},
        "NextToken":{"shape":"NextToken"}
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        "NextToken":{
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        "MaxResults":{
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      "members":{
        "QueueSummaryList":{"shape":"QueueSummaryList"},
        "NextToken":{"shape":"NextToken"}
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    },
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          "location":"uri",
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        "NextToken":{
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        "MaxResults":{
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      }
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    "ListRoutingProfilesResponse":{
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      "members":{
        "RoutingProfileSummaryList":{"shape":"RoutingProfileSummaryList"},
        "NextToken":{"shape":"NextToken"}
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    },
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        "MaxResults":{
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          "location":"querystring",
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      }
    },
    "ListSecurityProfilesResponse":{
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      "members":{
        "SecurityProfileSummaryList":{"shape":"SecurityProfileSummaryList"},
        "NextToken":{"shape":"NextToken"}
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    },
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      "type":"structure",
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      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        }
      }
    },
    "ListTagsForResourceResponse":{
      "type":"structure",
      "members":{
        "tags":{"shape":"TagMap"}
      }
    },
    "ListUserHierarchyGroupsRequest":{
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      "required":["InstanceId"],
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      }
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        "UserHierarchyGroupSummaryList":{"shape":"HierarchyGroupSummaryList"},
        "NextToken":{"shape":"NextToken"}
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    },
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        "MaxResults":{
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          "location":"querystring",
          "locationName":"maxResults"
        }
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    },
    "ListUsersResponse":{
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        "UserSummaryList":{"shape":"UserSummaryList"},
        "NextToken":{"shape":"NextToken"}
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    },
    "MaxResult100":{
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      "max":100,
      "min":1
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    "MaxResult1000":{
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      "max":1000,
      "min":1
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    "NextToken":{"type":"string"},
    "OutboundContactNotPermittedException":{
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        "Message":{"shape":"Message"}
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      "error":{"httpStatusCode":403},
      "exception":true
    },
    "ParticipantDetails":{
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      "required":["DisplayName"],
      "members":{
        "DisplayName":{"shape":"DisplayName"}
      }
    },
    "ParticipantId":{
      "type":"string",
      "max":256,
      "min":1
    },
    "ParticipantToken":{
      "type":"string",
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      "min":1
    },
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      "pattern":"/^(?=.*[a-z])(?=.*[A-Z])(?=.*\\d)[a-zA-Z\\d\\S]{8,64}$/"
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    "PhoneNumber":{"type":"string"},
    "PhoneNumberCountryCode":{
      "type":"string",
      "enum":[
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        "DZ",
        "AS",
        "AD",
        "AO",
        "AI",
        "AQ",
        "AG",
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        "AM",
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        "AT",
        "AZ",
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        "BW",
        "BR",
        "IO",
        "VG",
        "BN",
        "BG",
        "BF",
        "BI",
        "KH",
        "CM",
        "CA",
        "CV",
        "KY",
        "CF",
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        "CN",
        "CX",
        "CC",
        "CO",
        "KM",
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        "CR",
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        "CU",
        "CW",
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        "CZ",
        "CD",
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        "FI",
        "FR",
        "PF",
        "GA",
        "GM",
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        "DE",
        "GH",
        "GI",
        "GR",
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        "GD",
        "GU",
        "GT",
        "GG",
        "GN",
        "GW",
        "GY",
        "HT",
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        "HK",
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        "IS",
        "IN",
        "ID",
        "IR",
        "IQ",
        "IE",
        "IM",
        "IL",
        "IT",
        "CI",
        "JM",
        "JP",
        "JE",
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        "KZ",
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        "KI",
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        "KG",
        "LA",
        "LV",
        "LB",
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        "MO",
        "MK",
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        "MV",
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        "MH",
        "MR",
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        "YT",
        "MX",
        "FM",
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        "MC",
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        "MZ",
        "MM",
        "NA",
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        "NP",
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        "NC",
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        "NI",
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        "NU",
        "KP",
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        "PW",
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        "PG",
        "PY",
        "PE",
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        "PN",
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        "QA",
        "CG",
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        "RO",
        "RU",
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        "VC",
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        "SM",
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        "SA",
        "SN",
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        "SC",
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        "SG",
        "SX",
        "SK",
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        "SB",
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        "TK",
        "TO",
        "TT",
        "TN",
        "TR",
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        "TC",
        "TV",
        "VI",
        "UG",
        "UA",
        "AE",
        "GB",
        "US",
        "UY",
        "UZ",
        "VU",
        "VA",
        "VE",
        "VN",
        "WF",
        "EH",
        "YE",
        "ZM",
        "ZW"
      ]
    },
    "PhoneNumberCountryCodes":{
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      "member":{"shape":"PhoneNumberCountryCode"},
      "max":10
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    "PhoneNumberId":{"type":"string"},
    "PhoneNumberSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"PhoneNumberId"},
        "Arn":{"shape":"ARN"},
        "PhoneNumber":{"shape":"PhoneNumber"},
        "PhoneNumberType":{"shape":"PhoneNumberType"},
        "PhoneNumberCountryCode":{"shape":"PhoneNumberCountryCode"}
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    },
    "PhoneNumberSummaryList":{
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    "PhoneNumberType":{
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        "DID"
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    "PhoneNumberTypes":{
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      "member":{"shape":"PhoneNumberType"},
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    "PhoneType":{
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      "enum":[
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        "DESK_PHONE"
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      "min":1
    },
    "QueueReference":{
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      "members":{
        "Id":{"shape":"QueueId"},
        "Arn":{"shape":"ARN"}
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    "QueueSummary":{
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      "members":{
        "Id":{"shape":"QueueId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"QueueName"},
        "QueueType":{"shape":"QueueType"}
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    },
    "QueueSummaryList":{
      "type":"list",
      "member":{"shape":"QueueSummary"}
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    "QueueType":{
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      "member":{"shape":"QueueType"},
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    },
    "Queues":{
      "type":"list",
      "member":{"shape":"QueueId"},
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      "min":1
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    "ResourceNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
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      "error":{"httpStatusCode":404},
      "exception":true
    },
    "ResumeContactRecordingRequest":{
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        "ContactId",
        "InitialContactId"
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      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"}
      }
    },
    "ResumeContactRecordingResponse":{
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    },
    "RoutingProfileId":{"type":"string"},
    "RoutingProfileName":{
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      "max":100,
      "min":1
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    "RoutingProfileSummary":{
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      "members":{
        "Id":{"shape":"RoutingProfileId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"RoutingProfileName"}
      }
    },
    "RoutingProfileSummaryList":{
      "type":"list",
      "member":{"shape":"RoutingProfileSummary"}
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    "SecurityProfileId":{"type":"string"},
    "SecurityProfileIds":{
      "type":"list",
      "member":{"shape":"SecurityProfileId"},
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      "min":1
    },
    "SecurityProfileName":{"type":"string"},
    "SecurityProfileSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"SecurityProfileId"},
        "Arn":{"shape":"ARN"},
        "Name":{"shape":"SecurityProfileName"}
      }
    },
    "SecurityProfileSummaryList":{
      "type":"list",
      "member":{"shape":"SecurityProfileSummary"}
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    "SecurityToken":{
      "type":"string",
      "sensitive":true
    },
    "StartChatContactRequest":{
      "type":"structure",
      "required":[
        "InstanceId",
        "ContactFlowId",
        "ParticipantDetails"
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      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "Attributes":{"shape":"Attributes"},
        "ParticipantDetails":{"shape":"ParticipantDetails"},
        "InitialMessage":{"shape":"ChatMessage"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        }
      }
    },
    "StartChatContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"},
        "ParticipantId":{"shape":"ParticipantId"},
        "ParticipantToken":{"shape":"ParticipantToken"}
      }
    },
    "StartContactRecordingRequest":{
      "type":"structure",
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        "InstanceId",
        "ContactId",
        "InitialContactId",
        "VoiceRecordingConfiguration"
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      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"},
        "VoiceRecordingConfiguration":{"shape":"VoiceRecordingConfiguration"}
      }
    },
    "StartContactRecordingResponse":{
      "type":"structure",
      "members":{
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    },
    "StartOutboundVoiceContactRequest":{
      "type":"structure",
      "required":[
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        "ContactFlowId",
        "InstanceId"
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      "members":{
        "DestinationPhoneNumber":{"shape":"PhoneNumber"},
        "ContactFlowId":{"shape":"ContactFlowId"},
        "InstanceId":{"shape":"InstanceId"},
        "ClientToken":{
          "shape":"ClientToken",
          "idempotencyToken":true
        },
        "SourcePhoneNumber":{"shape":"PhoneNumber"},
        "QueueId":{"shape":"QueueId"},
        "Attributes":{"shape":"Attributes"}
      }
    },
    "StartOutboundVoiceContactResponse":{
      "type":"structure",
      "members":{
        "ContactId":{"shape":"ContactId"}
      }
    },
    "Statistic":{
      "type":"string",
      "enum":[
        "SUM",
        "MAX",
        "AVG"
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    },
    "StopContactRecordingRequest":{
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        "ContactId",
        "InitialContactId"
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      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"}
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    },
    "StopContactRecordingResponse":{
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      "members":{
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    },
    "StopContactRequest":{
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        "InstanceId"
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      "members":{
        "ContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"}
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    },
    "StopContactResponse":{
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      "members":{
      }
    },
    "SuspendContactRecordingRequest":{
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        "ContactId",
        "InitialContactId"
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      "members":{
        "InstanceId":{"shape":"InstanceId"},
        "ContactId":{"shape":"ContactId"},
        "InitialContactId":{"shape":"ContactId"}
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    },
    "SuspendContactRecordingResponse":{
      "type":"structure",
      "members":{
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    },
    "TagKey":{
      "type":"string",
      "max":128,
      "min":1,
      "pattern":"^(?!aws:)[a-zA-Z+-=._:/]+$"
    },
    "TagKeyList":{
      "type":"list",
      "member":{"shape":"TagKey"},
      "max":50,
      "min":1
    },
    "TagMap":{
      "type":"map",
      "key":{"shape":"TagKey"},
      "value":{"shape":"TagValue"},
      "max":50,
      "min":1
    },
    "TagResourceRequest":{
      "type":"structure",
      "required":[
        "resourceArn",
        "tags"
      ],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        },
        "tags":{"shape":"TagMap"}
      }
    },
    "TagValue":{
      "type":"string",
      "max":256
    },
    "Threshold":{
      "type":"structure",
      "members":{
        "Comparison":{"shape":"Comparison"},
        "ThresholdValue":{
          "shape":"ThresholdValue",
          "box":true
        }
      }
    },
    "ThresholdValue":{"type":"double"},
    "ThrottlingException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":429},
      "exception":true
    },
    "Unit":{
      "type":"string",
      "enum":[
        "SECONDS",
        "COUNT",
        "PERCENT"
      ]
    },
    "UntagResourceRequest":{
      "type":"structure",
      "required":[
        "resourceArn",
        "tagKeys"
      ],
      "members":{
        "resourceArn":{
          "shape":"ARN",
          "location":"uri",
          "locationName":"resourceArn"
        },
        "tagKeys":{
          "shape":"TagKeyList",
          "location":"querystring",
          "locationName":"tagKeys"
        }
      }
    },
    "UpdateContactAttributesRequest":{
      "type":"structure",
      "required":[
        "InitialContactId",
        "InstanceId",
        "Attributes"
      ],
      "members":{
        "InitialContactId":{"shape":"ContactId"},
        "InstanceId":{"shape":"InstanceId"},
        "Attributes":{"shape":"Attributes"}
      }
    },
    "UpdateContactAttributesResponse":{
      "type":"structure",
      "members":{
      }
    },
    "UpdateUserHierarchyRequest":{
      "type":"structure",
      "required":[
        "UserId",
        "InstanceId"
      ],
      "members":{
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserIdentityInfoRequest":{
      "type":"structure",
      "required":[
        "IdentityInfo",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserPhoneConfigRequest":{
      "type":"structure",
      "required":[
        "PhoneConfig",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserRoutingProfileRequest":{
      "type":"structure",
      "required":[
        "RoutingProfileId",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "UpdateUserSecurityProfilesRequest":{
      "type":"structure",
      "required":[
        "SecurityProfileIds",
        "UserId",
        "InstanceId"
      ],
      "members":{
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "UserId":{
          "shape":"UserId",
          "location":"uri",
          "locationName":"UserId"
        },
        "InstanceId":{
          "shape":"InstanceId",
          "location":"uri",
          "locationName":"InstanceId"
        }
      }
    },
    "User":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"},
        "Username":{"shape":"AgentUsername"},
        "IdentityInfo":{"shape":"UserIdentityInfo"},
        "PhoneConfig":{"shape":"UserPhoneConfig"},
        "DirectoryUserId":{"shape":"DirectoryUserId"},
        "SecurityProfileIds":{"shape":"SecurityProfileIds"},
        "RoutingProfileId":{"shape":"RoutingProfileId"},
        "HierarchyGroupId":{"shape":"HierarchyGroupId"},
        "Tags":{"shape":"TagMap"}
      }
    },
    "UserId":{"type":"string"},
    "UserIdentityInfo":{
      "type":"structure",
      "members":{
        "FirstName":{"shape":"AgentFirstName"},
        "LastName":{"shape":"AgentLastName"},
        "Email":{"shape":"Email"}
      }
    },
    "UserNotFoundException":{
      "type":"structure",
      "members":{
        "Message":{"shape":"Message"}
      },
      "error":{"httpStatusCode":404},
      "exception":true
    },
    "UserPhoneConfig":{
      "type":"structure",
      "required":["PhoneType"],
      "members":{
        "PhoneType":{"shape":"PhoneType"},
        "AutoAccept":{"shape":"AutoAccept"},
        "AfterContactWorkTimeLimit":{"shape":"AfterContactWorkTimeLimit"},
        "DeskPhoneNumber":{"shape":"PhoneNumber"}
      }
    },
    "UserSummary":{
      "type":"structure",
      "members":{
        "Id":{"shape":"UserId"},
        "Arn":{"shape":"ARN"},
        "Username":{"shape":"AgentUsername"}
      }
    },
    "UserSummaryList":{
      "type":"list",
      "member":{"shape":"UserSummary"}
    },
    "Value":{"type":"double"},
    "VoiceRecordingConfiguration":{
      "type":"structure",
      "members":{
        "VoiceRecordingTrack":{"shape":"VoiceRecordingTrack"}
      }
    },
    "VoiceRecordingTrack":{
      "type":"string",
      "enum":[
        "FROM_AGENT",
        "TO_AGENT",
        "ALL"
      ]
    },
    "timestamp":{"type":"timestamp"}
  }
}